Link mega Privacy Policy –
Member Personal Data Protection

1. Introduction and Scope of This Policy

link mega takes the privacy of every individual using our platform seriously. This privacy policy thoroughly explains how we collect, process, store, and protect your personal information when you register as a member, make a deposit, place a bet, or interact with any part of the link mega platform — whether through our website, mobile app, or any other channel we provide.

This policy is drafted in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We believe transparency is the foundation of trust — which is why we take active steps to ensure you always know what happens with your data.

This policy applies to all registered members, website visitors, and anyone who interacts with the platform link mega. If you do not agree with any part of this policy, we encourage you to contact us before continuing to use the platform.

2. Types of Personal Data We Collect

To provide a smooth, secure, and trustworthy service, link mega collects several categories of personal data from members and users. Below is a detailed description of each category:

Data Categories	Sample Information	Requirements
Identity Information	Full name, IC/passport number, date of birth	Mandatory (KYC)
Contact Information	Email address, phone number, residential address	Mandatory
Financial Information	Bank account number, transaction records, payment methods	Mandatory
Usage Data	Betting history, games played, session duration	Automatic
Technical Data	IP address, device type, operating system, browser	Automatic
Communication Data	Support chat logs, emails to us, feedback	When required

All data collected is limited to what is strictly necessary. link mega does not request documents or information beyond what is required for operational and legal compliance purposes.

3. Data Collection Methods

link mega collects personal data through several different channels. Understanding these channels helps you know when and how your information is transferred to us:

3.1 Directly From You

This occurs when you fill in the registration form, submit KYC documents, contact our customer support team, or enter any information in your profile account. The data you provide directly is the most accurate, and you are responsible for ensuring its correctness.

3.2 Automatically Through the Platform

When you access the link mega website or app, our systems automatically record technical information such as your IP address, browser type, pages visited, access times, and navigation patterns. This data is used solely for security purposes and to improve the user experience.

3.3 Through Trusted Third Parties

In certain cases, link mega may receive verification information from licensed KYC service providers, recognised payment processors, or fraud prevention agencies. All such third parties are bound by strict confidentiality agreements and may only share data within the limits permitted by law.

4. Purposes of Personal Data Use

The personal data we collect is used only for legitimate and transparent purposes. Below is a full list of data usage purposes on the platform link mega:

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity.
• Customer Support: Handling inquiries, complaints, and assistance requests submitted by members through our various support channels.
• Legal Compliance: Fulfilling reporting and compliance obligations required by relevant authorities in Malaysia.
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform features and user experience.
• Service Communications: Sending important notifications related to your account, policy changes, or necessary security information.
• Marketing (with consent): Sending promotional offers, bonus information, and VIP programme updates — but only to members who have given explicit consent.

5. Data Sharing and Disclosure

link mega understands the importance of your data confidentiality. We do not disclose members' personal information to external parties except in the following situations, which are clearly defined and strictly controlled:

5.1 Authorised Service Providers

We work with a number of third-party service providers who help us operate the platform, including payment processors, cloud service providers, and identity verification companies. All these providers are bound by strict data protection agreements and may only use your data for purposes we specify.

5.2 Legal Requirements

Link mega may disclose personal data when required by court order, regulatory directive, or reporting obligations under applicable Malaysian law. In such situations, we will disclose only the minimum information required and will notify members where permitted to do so.

5.3 Protection of Rights and Security

If link mega is required to disclose data to protect legitimate rights, property, or the safety of the platform, other members, or the public — limited disclosure may be made following careful and thorough assessment.

6. Data Security Measures

Protecting members' personal data is the top priority in every operational decision made by link mega. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

• 256-bit SSL Encryption: All communications between your device and link mega servers are encrypted using the latest TLS protocols, rendering data unreadable even if intercepted.
• Layered Access Controls: Access to the database containing member information is strictly restricted to authorised personnel only, in accordance with the principle of least privilege.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify any unusual activity or unauthorised access attempts.
• Regular Security Audits: link mega conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): This additional security feature is available and strongly encouraged for all members to prevent unauthorised access to your account.
• Secure Data Backup: Member data is automatically backed up to a secure, separate location to ensure service continuity in the event of a system disruption.

7. Use of Cookies and Tracking Technologies

Platform link mega uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse general usage patterns. Below are the types of cookies we use:

7.1 Essential Cookies

These cookies are required for core platform functions such as login session management, form security, and language preference settings. Essential cookies cannot be disabled without affecting the main functionality of the website.

7.2 Analytical Cookies

We use analytics cookies to understand how members use our platform — which pages are visited most often, how much time is spent, and where usability issues may arise. This data is processed in aggregate and is not used to directly identify individuals.

7.3 Preference Cookies

These cookies store your personal settings such as preferred language, time zone, and display preferences to ensure a more comfortable experience each time you revisit the link mega platform.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect some platform functionality. For more information on how to manage cookies, please refer to your browser's help documentation.

8. Your Rights as a Member

As a data subject under Malaysia's Personal Data Protection Act 2010, link mega recognises and respects the following rights you hold regarding your personal data:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 working days.
• Right to Rectification: If your personal data is inaccurate or outdated, you have the right to request an immediate correction. This can be done through your account profile settings or by contacting our support team.
• Right to Erasure: You may request the deletion of your personal data, subject to any legal data retention obligations binding on link mega.
• Right to Restrict Processing: In certain situations, you may request that we restrict how we process your data while any dispute is being resolved.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, and link mega is obliged to honour that objection.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent given for specific data processing at any time, without affecting the validity of processing carried out prior to that withdrawal.

9. Protection of Children's Data

Platform link mega is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18.

If we find that we have inadvertently collected data from a minor, we will take immediate action to delete all related information and close the account involved. If you are a parent or guardian who believes your child has registered on our platform, please contact us immediately so that corrective action can be taken without delay.

10. Amendments to This Privacy Policy

link mega reserves the right to review and amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any significant changes will be communicated to members via:

• In-platform notification the next time you log in.
• An email to your registered address at least 7 days before the changes take effect.
• Updates the "Last Updated" date at the top of this page.

Your continued use of the link mega platform after the effective date of any changes constitutes your acceptance of the updated policy. Previous versions of this privacy policy are kept in our archives and can be requested through the support team.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the way link mega handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — we aim for a response time within 24–48 business hours.
• Help Centre: Visit the page FAQ for answers to the most frequently asked questions.

We value your feedback and are always working to improve our privacy practices for the benefit and trust of all link mega members in Malaysia and across the region.